Service 02
Disability Awareness, Etiquette & Diversity Training
Customized training plans built around your goals — practical, interactive sessions that build confidence and genuine understanding across your entire team.
Customized Training Plans to Meet Your Goals
Training Built Around Your Team
Training can be general or specific and customized to meet your needs. They can range from two hours to two days. Classes are very interactive and provide practical tools as well as a meaningful experience to help promote increased awareness.
Topics Covered
General or In-Depth — Your Choice
Every session is scoped to your organization’s real needs, drawing from a broad set of topics we can combine or explore further.
ADA Basics
Cognitive Disabilities
Disability Etiquette
Diversity Training
Emergency Sign Language for First Responders
Hearing Loss
Mental Health
Mobility-Related Disabilities
Venue Specific Training
Vision Loss
Inclusive Customer Service
Police Response to People with Disabilities
A Specialized Program
Venue Access Academy
Built specifically for sports and entertainment venues, our Venue Access Academy equips guest services teams, event staff, and coordinators with the accessibility knowledge that live event environments demand — from guest interactions to day-of-event logistics.
Life Quest Training and Consulting offers tools for architects and engineers to become optimally effective in providing an accessible and inclusive experience to all people. It was developed in response to the growing recognition that people with disabilities make up the fastest-growing minority population in the world and greater access for them equals greater equity and inclusion for all.
In the Field
Training in Action
From conference keynotes to hands-on classroom activities, our training reaches teams wherever they learn best.
Guest services seminar at ISM Raceway
2020 Winter ADA Coordinator Conference
Disability Summit exhibitor floor
Hands-on classroom activity
National ADA Symposium
Disability Inclusion classroom session
Team members working through an inclusion activity
Roundtable discussion on inclusive recreation
Dr. Odell speaking at the MLB Guest Services Summit
Ready to Bring Training to Your Team?
Let’s design a session — from two hours to two days — that fits your goals and your team.