Disability Awareness, Etiquette and Diversity Training

Customized Training Plans to Meet Your Goals

Training can be general or specific and customized to meet your needs. They can range from two hours to two days. Classes are very interactive and provide practical tools as well as a meaningful experience to help promote increased awareness. Topics can include general or in-depth training related to:

Venue Access Academy logo that includes entertainment images to the left and sports images to the right.
Dr. Nanette Odell leading a presentation at an ADA conference
  • ADA Basics
  • Cognitive Disabilities
  • Disability Etiquette
  • Diversity Training
  • Emergency Sign Language for First Responders
  • Hearing Loss
  • Inclusive Customer Service and Etiquette for People with Disabilities
  • Mental Health
  • Mobility-Related Disabilities
  • Venue Specific Training
  • Vision Loss

List of Clients

*Many clients cannot be shown, per legal or confidentiality agreements

  • A Place to Call Home Foster Care & Adoption
  • Alzheimer’s Association
  • Arizona Ethics and Compliance Council
  • Arizona State Parks
  • Arizona State University
  • Asian American Hotel Owners Association
  • Building Owners and Managers Association
  • Chandler Chamber of Commerce
  • City of Chandler, AZ
  • City of Glendale, AZ
  • City of Mesa, AZ
  • City of Phoenix, AZ
  • City of Prescott, AZ
  • City of Surprise, AZ
  • City of Tempe, AZ
  • City of Tolleson, AZ
  • Clear Path Job Internship Program
  • Deer Valley Unified School District
  • Department of Agriculture-Natural Resources Conservation Service
  • Department of Energy-Western Area Power Administration
  • Dial-a-Ride, Surprise, AZ
  • Diversity Leadership Alliance: Monthly Workshops and Annual Conference
  • Fennemore Craig Law Firm
  • Girl Scouts
  • Hampton Inn & Suites
  • Hispanic Women’s Conference
  • Imagine Prep School
  • Intel
  • International Association of Venue Managers
  • Macayo’s Restaurant, Central Phoenix
  • Major League Baseball
  • Marcos de Niza High School
  • Mountain Park Health Center
  • National ADA Symposium
  • Northwest Regional Library
  • Paradise Education Center
  • Phoenix International Raceway
  • PING Corporation
  • Rotary Club
  • Seattle Mariners
  • Sky Harbor International Airport
    • 2008 Super Bowl Prep. Training
  • State Bar of Arizona
  • Surprise Fire Department
  • 2008 Super Bowl Prep. Training
  • Surprise Police Department
    • Police Response to People with Disabilities
    • Emergency Sign Language for First Responders
    • Emergent Petition Training
  • The Reference Library
  • University of Grenoble, France
  • Veterans Affairs
  • Wickenburg Chamber of Commerce
  • Yavapai College
    • Disability Awareness Training – April 2008 and November 2009
    • Accommodating Workplace Behaviors – April 2008
    • Basic Sign Language – November 2009



Dr. Bowles knew precisely how to manage a very diverse audience. It was astounding to watch her engage teenage boys who’d rather be texting, shy teenage girls who preferred to remain anonymous, and adults who thought they had all the answers until Dr. Bowles opened their eyes and hearts.

Linda D. Barzilai – Northwest Regional Library Paraprofessional

All of the girls came away from the program with a deeper understanding of what it means to be sensitive to those around us with disabilities. Several of the girls went on to volunteer at community events with their newly acquired sign language skills.

Pamela Blair-Sheldon – Northwest Regional Library Youth Services Supervisor

Your vast knowledge and experience in your area of expertise allows you a unique opportunity to share with others not only a practical knowledge but detailed experiences that allow those in your classroom hands-on applications in a real-world environment. Your training techniques are not only effective, but ‘FUN’.

Sgt. Norm Owens – City of Surprise, AZ

Through Nanette’s years of experience and interactive teaching style, the drivers have a better understanding of some of the individual needs of their passengers and are able to provide more effective and inclusion customer service.Excerpt from the Caregiver Conference Brochure. Through an interactive presentation and simulations, you will gain a glimpse into how an emergency looks from the perspective of a person with a disability.

Dave Golder – City of Surprise, former Dial-A-Ride Director
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