I've been consulting on architectural accessibility requirements in large assembly facilities for over 25 years. Nanette is undoubtedly one of the most creative and effective problem-solvers in the industry. The assembly area access training program that she presented at the ADA National Symposium with Josh Stein was the best I've ever seen, and I've attended every one I could find for decades. I refer clients to her every year, particularly for her operational and training solutions.

Nanette Odell is my go-to ADA expert. If I need to know if someone's professed comfort animal is permissible, I ask Nanette. When can an event patron legitimately avoid wearing a face covering? I ask Nanette. She is smart, hilarious, and passionate about her subject. She sweats the details, and she understands the operational implications of the application of ADA regulations. I have toured venues with Nanette looking for accessibility issues, I have spoken on panels with Nanette, and she has always been unfailingly brilliant and cheerful. Nanette rocks!

Nanette has supported the Arizona Diamondbacks and Phoenix Suns organizations with the training of full and part-time staff members, assistance, research and recommendations with many facility renovations, support of hundreds (if not more) events staged in our facilities, and handled many guest-facing issues revolving around ADA and the many issues that can revolve around it.

Nanette is passionate about her role in our organizations, and she shows it on a daily basis. She is very knowledgeable, works diligently at staying current with governmental goings on, and does a great job in making sure we are properly briefed on topics being discussed that may have an affect on how we conduct our business in sports and entertainment.

I have known Nanette for over nine years and was her direct Manager when she worked as the Arizona Diamondbacks ADA Manager. During that time, I learned a lot from Nanette and I can truly say that she is an expert in the ADA field. Her knowledge regarding everything ADA is second to none and her training skills are some of the best that I have seen.

As VP of Ticket Operations, during Nanette’s tenure as Disabilities Manager with the Talking Stick Resort Arena, I’ve had the pleasure of working with her closely on a regular basis.

During her time at the Arena, Nanette was able to handle a multitude of challenging situations simultaneously in an ever-changing, fast paced environment. Nanette treats coworkers and guests with a high-level of compassion and professionalism while holding a talent to make sensitive judgement calls when necessary. Presented with challenges, Nanette accepts them readily and does not shy away from uncomfortable situations.

Nanette is the kind of team member who strives to deliver a nothing less than an ideal product and takes pride in everything she delivers. When called upon for assistance, Nanette is engaging and eager to help with consistency. Nanette is extremely knowledgeable and used her knowledge to help make our venue easily accessible for individuals with disabilities from the moment they purchased their ticket until the end of the event.