Helpful Guidance

Resources

On this page, you’ll find helpful tips and guidance on topics related to accessibility — articles, webinars, podcasts, and publications from the Life Quest team.

From the Blog

Tips & Guidance

Practical, real-world advice on accessibility, etiquette, and compliance.

Wheelchair user approaching colleagues in a workplace setting

Compliance

The Top 3 ADA Compliance Mistakes Venues Made in 2025

Most venue managers picture construction budgets when they hear “ADA compliance.” But 2025’s guest complaints were mostly about day-to-day operational decisions after the building opens — not the architecture. Here’s what went wrong, and how to fix it.

Dr. Nanette Odell leading an accessibility training presentation

Hospitality

Practical Tips To Help The Hospitality Industry

By 2030, over 71 million Baby Boomers will be over 65 and looking for products, services, and environments suited to age-related physical changes — a market with enormous discretionary spending power. This piece covers practical steps and available tax incentives for hospitality businesses.

Group discussing inclusive recreation around a table

Communication

Disability Etiquette & Communication

Covers the basics organizations often overlook — accessible websites with alt text, staff who can answer accessibility questions accurately by phone, and clear service-animal policies even where pets aren’t otherwise allowed.

Two employees participating in a disability inclusion activity

Etiquette

Disability Etiquette Tips

Guidance for being mindful and respectful when interacting with someone with a disability, starting with a simple but important one: a person’s wheelchair is part of their personal space, so don’t hang or lean on it without permission.

Woman using a wheelchair talking with a young girl and another adult

Communication

Communicating with People with Disabilities

Simple habits that make a real difference: speak directly to the person you’re addressing rather than a companion or interpreter, and always identify yourself and others when meeting someone who is blind or has low vision.

Webinars & Podcasts

Watch & Listen

Conversations and training sessions featuring Dr. Nanette Odell and other accessibility leaders.

Getting Started as an ADA Coordinator — an easy how-to webinar for newcomers to the role, covering ADA requests and accommodations. Featuring Michele Stokes (ADA Compliance Specialist, City of Tempe) and Nanette Odell, hosted by the Arizona Developmental Disabilities Planning Council with the Institute for Human Development at Northern Arizona University.

Interview from Ability 360 — Dr. Nanette Odell discusses accessibility insights ahead of the 30th anniversary of the Americans with Disabilities Act.

Episode 7: Accessibility at Public Accommodations — a look at accessibility and safe accommodation at live events, featuring Nanette Odell alongside accessibility leaders from the Kennedy Center, Furman University, and the Metropolitan Opera House.

Episode 8: Accessibility at Live Events – Special Topics — continuing the conversation on service animals, emergency procedures, and what venues can legally ask of guests requesting assistance. Hosted by ESA Vice President Steven Adelman.