Businesses that plan for customers with disabilities recognize the collective spending power of the fastest growing minority population in the world.

Model employers who value diversity proactively plan for employees with disabilities, recognizing the collective value of their unique problem-solving abilities.

Proactively planning includes identifying potential structural barriers that may need to be modified in order to not only comply but create a culture of inclusion for all employees.

Assessments for ADA Compliance

Serving People With Diverse Needs

Organizations that provide accessible facilities and inclusive services to individuals with disabilities show they value the fastest growing minority population in the world.

Life Quest will thoroughly assess the following (and more) for compliance, based on the 1991 and/or 2010 Standards, depending on the built and remodeled years:

• Accessible Paths of Travel
• Areas of Assembly
• Business Centers
• Dining Areas
• Entrances
• Fitness Facilities
• Guest Rooms
• Lobby
• Locker Rooms
• Meeting Spaces/Conference Centers
• Parking
• Parks and Trails
• Playgrounds & Picnic Areas
• Pools and Spas
• Public Restrooms
• Restaurants/Bars
• Signage
• Stairs/Elevators
• Venue seating disbursement
• Websites

Dr. Nanette Odell, of Life Quest Training & Consulting, LLC, has developed a proprietary method for conducting an ADA Self-Evaluation Report (SER). With it, detailed pictorial and video data is collected that seamlessly converts into a Transition Plan Spreadsheet in a timely and effective manner.

The DOJ does not set a specific time frame for completion of Transition Plan modifications but they do expect that progress is consistent. This is one of the reasons why Life Quest developed the 5-point rating system. While some items may require a good deal of planning, funding allocation then construction, there are often also many items that can be completed without a great deal of time, effort or cost.

COMPLEXITY RATING:

A 5-point rating system has been developed to suggest the complexity level of the modification, if applicable. These include:

• 5-Compliant (no modifications needed)
• 4-Non-compliant: Simple (modifications are relatively simple: signage, door hardware, etc.)
• 3-Non-compliant: Moderate (modifications may require more expertise: relocating grab bars that need sufficient backing, replacing plumbing, etc.)
• 2-Non-compliant: Difficult (modifications may include moving walls, moving plumbing fixtures, etc.)
• 1-Non-compliant: Technically infeasible (modifications can be technically infeasible, for example, raising the vertical clearance in an entire parking garage, or would cause undue hardship). Options towards other solutions are often given, when possible.

PRIORITY RANKING:

A ranking was also developed to assist in determining prioritization for modifying items:

• A-Highest Priority: Highest priority due to limited access or potential for injury. Protruding objects are often given an A as they can cause injury.
• B-Moderate Priority: Most of the items will be shown as Moderate as while they are not urgent but still need to be addressed.
• C-Lowest Priority: While still needing to be addressed, these items are not necessarily considered as critical as others.

COMPLEXITY AND PRIORITY EXAMPLES:

The Transition Plan data provided will include both a Complexity and Priority Rating. For example:
4A: Door hardware needing replacement from a knob to a handle. This is not complex (4) but is a high priority (A) because lack of access into a room is a high priority.
3C: Mirror in need of relocation to 40″ from the floor to the reflective surface. This may or may not be a complex task, based on the mounting of the mirror (3) but is not considered a high priority as a mirror that is too high does not prevent someone from accessing a sink, toilet, etc.Here are some examples related to parking lots:
4 – Install or raise compliant parking lot signage (Priority B or C, depending on how low)
3 – Restripe a parking lot to ensure compliant widths of the ADA spaces, access aisles, etc. (Priority A or B, depending on the existing space)
2 – Resurfacing a parking lot to modify for slope and drainage issues that affect ADA access. (Priority A or B, depending on the slope)Examples related to restrooms:
4 – An ADA stall that needs compliant handles on both sides of the door (Priority A)
3 – An ADA stall that has an entryway clearance of less than 32″, requiring a modification of the entryway opening and wider door (Priority A or B, depending on current width)
2 – An ADA toilet that is too close to the wall, requiring the movement of plumbing fixtures to achieve compliance. (Priority A or B, depending on the distance from the wall)​ADA Self-Evaluation Reports are sent electronically from the software platform and can be viewed via an html format that includes video of findings as well as pictures that can be enlarged. It is also provided in a PDF format-examples of which can be found here.

List of Clients

*Many clients cannot be shown, per legal or confidentiality agreements

• Architectural Concepts, Inc.
• Aspey, Watkins & Diesel Lawfirm
• ATC Group Services
• AZ Federal Insurance Solutions
• BLICO Properties, LLC.
• Borque Lawfirm
• Boston Mutual Life Insurance Company
• City of Chandler, AZ
• City of Phoenix, AZ (1000 Facilities scheduled from 2021 to 2026)
• City of Tempe, AZ
• City of Chattanooga, TN
• Cole
• Comic-Con
• Comic Fest
• Crystal View Capital
• Deer Valley Airport
• Desert Shadows RV Resort
• Engelman, Berger, P.C.
• Fennemore Craig Lawfirm
• City of Tolleson, Arizona

• Fiesta Bowl Museum
• Fore Dimensions
• FTG Group, Inc.
• Goodyear Airport
• Hannay Realty Advisors
• Hopi Tribe Economic Development Corp.
• Lowell Observatory
• Pala Mesa Resort, CA
• Parkside Gateway Owners Association
• Red Rock State Park
• Robert Polcar Arthitects, Inc.
• Ryan Company
• Sky Harbor International Airport: Sky Train Stations & Rental Car Center
• Sky Harbor International Airport: Terminals 3 & 4
• Square Egg Entertainment
• St. Vincent de Paul
• The Centers for Habilitation
• Vehr/Webb Studio Architects & Artists
• ViaWest Group

Hotel Clients

*For confidentiality reasons, only the chains of previous or current clients are included

• Americas Best Hotels
• Best Western
• Comfort Inn & Suites
• Days Inn & Suites
• Econo Lodge
• Hampton Inn & Suites
• Hilton Hotels
• Howard Johnsons

• Quality Inn
• Rodeway Inn
• Sheridan House Inn
• SpringHill Suites
• Super 8 Hotels
• Travelers Inn
• Travel Lodge

Gallery

ADA Transition Plans & Consulting

Solutions You Can Trust

The Transition Plan Spreadsheet (TPS) is a combination of all items identified in the Self-Evaluation Report (SER) as non-compliant and includes potential solutions, as well as additional details. It is a cloud-based document that can include updates that the SER may not have and includes changes requested by each individual client. It is a separate live link that can remain live and/or be downloaded into Excel.

In the TPS, changes can easily be made to the Complexity and Priority Levels. This is a “living document” that provides the following, based on the organization’s needs, and can be completely customized.

• List of items that need to be modified
• Rankings of priority for each
• Time frame for modifications

• Budget for completion, then final costs
• Responsible party making modifications
• Miscellaneous items requested by the client

All efforts are made to ensure the Self-Evaluation Report and the Transition Plan Spreadsheet are as accurate as possible and are a snapshot of existing conditions examined at the time of the Self-Evaluation.

The SER and the TPS provide information on the findings and include recommendations with reference to the 1991 and/or 2010 Standards for Accessible Design, etc.

Continued services can also include anything from site plan reviews to consulting on effective products that help ensure the greatest level of compliance and access for persons with disabilities.

Gallery

CLIENT FEEDBACK:

James Terry

CEO at Evan Terry Associates, COO at Corada

I’ve been consulting on architectural accessibility requirements in large assembly facilities for over 25 years. Nanette is undoubtedly one of the most creative and effective problem-solvers in the industry. The assembly area access training program that she presented at the ADA National Symposium with Josh Stein was the best I’ve ever seen, and I’ve attended everyone I could find for decades. I refer clients to her every year, particularly for her operational and training solutions.

Belinda Banger

Vice President-Chief Strategist at Cole, Principal at Banger & Associates, LLC

I have had the pleasure of working with Nanette on a number of large-scale accessibility projects. She offers a vast level of knowledge and experience in a space that can be confusing for many commercial businesses and government agencies. Her ability to help her clients find creative solutions is without end; further, her commitment to raising awareness and education is exceptional. She’s a passionate leader, and she brings a significant level of expertise to a multitude of professional accessibility service needs.

Confidential client

Todd came up with a simple idea that stunned our design team and engineers. It saved us thousands.

Leah Powell

City of Chandler Neighborhood Resources Director

The City of Chandler has hired Nanette Odell as an ADA trainer and consultant for many years. Nanette is passionate about what she does and demonstrates her depth of knowledge, professionalism, and pleasant demeanor in every training session. She creates a safe environment where her students feel comfortable asking questions as she guides them towards meaningful dialogue.

Confidential client

Instead of just telling me what we needed to do to become compliant and accessible, she helped our team understand why it’s so important.

Michele Stokes

City of Tempe ADA Compliance Specialist

I have worked with Nanette in various capacities for over the past 20 years or so. Her integrity, sincerity and love of people are evident in all she does. Her organization skills are superb and she finishes what she starts. Wonderful to work with!

Bill Scott

President of Abilities Unlimited, Inc.

I was immediately impressed with her subtle, yet effective sense of humor, and healthy dose of sensitivity towards all people. Nanette’s extraordinary depth of knowledge in a wide range of disability issues was readily apparent and was exceeded only by her high energy and very positive delivery style.

Chris Curcio, Former Deputy Director of the City of Phoenix

Parks and Recreation Department

I was enormously impressed by Nanette’s sincerity and resourcefulness. She is indeed a rare employee who cares deeply about what she is doing.