Disability Awareness, Etiquette and Diversity Training

Customized Training Plans to Meet Your Goals

Dr. Nanette Odell leading a presentation at an ADA conference

Training can be general or specific and customized to meet your needs. They can range from two hours to two days. Classes are very interactive and provide practical tools as well as a meaningful experience to help promote increased awareness. Topics can include general or in-depth training related to:

  • ADA Basics
  • Cognitive Disabilities
  • Disability Etiquette
  • Diversity Training
  • Emergency Sign Language for First Responders
  • Hearing Loss
  • Inclusive Customer Service and Etiquette for People with Disabilities
  • Mental Health
  • Mobility-Related Disabilities
  • Venue Specific Training
  • Vision Loss
Venue Access Academy logo that includes entertainment images to the left and sports images to the right.



Dr. Bowles knew precisely how to manage a very diverse audience. It was astounding to watch her engage teenage boys who’d rather be texting, shy teenage girls who preferred to remain anonymous, and adults who thought they had all the answers until Dr. Bowles opened their eyes and hearts.

Linda D. Barzilai – Northwest Regional Library Paraprofessional

All of the girls came away from the program with a deeper understanding of what it means to be sensitive to those around us with disabilities. Several of the girls went on to volunteer at community events with their newly acquired sign language skills.

Pamela Blair-Sheldon – Northwest Regional Library Youth Services Supervisor

Your vast knowledge and experience in your area of expertise allows you a unique opportunity to share with others not only a practical knowledge but detailed experiences that allow those in your classroom hands-on applications in a real-world environment. Your training techniques are not only effective, but ‘FUN’.

Sgt. Norm Owens – City of Surprise, AZ

Through Nanette’s years of experience and interactive teaching style, the drivers have a better understanding of some of the individual needs of their passengers and are able to provide more effective and inclusion customer service.

Dave Golder – City of Surprise, former Dial-A-Ride Director
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