RESOURCES

On this page, you can find helpful tips and guidance on topics related to accessibility.

Practical Tips To Help The Hospitality Industry
Practical Tips To Help The Hospitality Industry By the year 2030, 71.5 million Baby Boomers will be over the age of 65 and demanding products, services, and environments that address their age-related physical changes. “Accessibility attracts not only people with disabilities but also their families and friends. This expands the potential market exponentially!” – U.S. Dept. of Justice “This group has $175 billion in discretionary spending power.” – U.S. Dept. of Labor Tax Incentives for …
Disability Etiquette& Communication
Website: Make sure that your organization’s website is accessible and includes alt tags (text describing graphics) and/or a link to a text only version of your site. If you have a no-pet policy, make sure you state that you allow service dogs. Phone: Make sure your staff is aware of your organization’s accessibility and is trained to respond accurately to inquiries about accessibility. Have a list of your facility’s accessible features available for staff and …
Disability Etiquette Tips
Etiquette Tips When interacting with a person with a disability it is important to be mindful of how best to do so, depending on his or her disability. These etiquette tips will help you in your relationship with a person with a disability. Persons Using Wheelchairs: A person’s wheelchair is part of his or her body space and should be treated with respect. Don’t hang or lean on it unless you have the person’s permission. …
Communicating with People with Disabilities
Speak directly to the individual you are addressing, not to a companion or sign language interpreter. Offer to shake hands when introduced. People with limited hand use or an artificial limb can often shake hands. Otherwise, offering the left hand is an acceptable greeting. Always identify yourself and others who may be with you when meeting someone with a visual disability. When conversing in a group, remember to identify the person to whom you are …

So what are you supposed to do as Americans with Disabilities Act (ADA) coordinator, anyway? Whether handling ADA requests from city residents or accommodations for customers, this webinar from two Arizona ADA experts will provide an easy how-to guide on getting started for newcomers to the role of ADA coordinator. Speakers in this webinar include: – Michele Stokes, ADA Compliance Specialist, City of Tempe, Arizona – Nanette Odell, Disability Services Manager/ADA Coordinator for Talking Stick Resort Arena, home of the Phoenix Suns, and Chase Field, home of the Arizona Diamondbacks This webinar was hosted by the Arizona Developmental Disabilities Planning Council with assistance from the Institute for Human Development at Northern Arizona University.

Publications

Tenacity

Finding the Inner Strength to Persevere During Tough Economic Times.
Written by Dr. Nanette Bowles (Odell)
Discover the Phoenix Region Magazine December 2010



The Roots of Character

By: Dr. Nanette Bowles (Odell)
Discover the Phoenix Region Magazine Volume 3 Issue 1, Published on June 19, 2012



Joy Riding

Interview From Ability 360

Podcast

Episode 7: Accessibility at Public Accommodations

In this episode, we look at the difficult and often confusing issue of accessibility and providing safe accommodation at live events. Featuring Nanette Odell (Disability Services Manager/ADA Coordinator, Talking Stick Resort Arena and Chase Field), Betty Siegel (Director of VSA & Accessibility, John F. Kennedy Center for the Performing Arts), Danielle Hernandez (Director, McAlister Auditorium at Furman University), and Eric Colby (Performance Manager, Metropolitan Opera House).


Episode 8: Accessibility at Live Events – Special Topics

In this episode, we look at the difficult and often confusing issue of accessibility and providing safe accommodation at live events. Featuring Nanette Odell (Disability Services Manager/ADA Coordinator, Talking Stick Resort Arena and Chase Field), Betty Siegel (Director of VSA & Accessibility, John F. Kennedy Center for the Performing Arts), Danielle Hernandez (Director, McAlister Auditorium at Furman University), and Eric Colby (Performance Manager, Metropolitan Opera House).

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