Results from Training Needs Assessments often show that people are most uncomfortable providing customer service to those who are Deaf. Come learn the difference between Deaf & Hard-of-Hearing, as well as how to most effectively communicate and assist those who may communicate differently than you.
This 2-credit class will cover the following topics:
- The Difference between Deaf & Hard-of-Hearing
- Speech Related Disabilities
- Assistive Technology
- Seating & Interpreters
- Problem-Solving Real Experiences