For any number of reasons, a person may have a difficult time understanding information, communicating their responses, processing a new and/or busy environment, etc. In this course, we’ll discuss how to provide inclusive customer services…regardless.
This 2 hour/credit class will cover the following topics:
- Cognitive Disabilities
- Behavioral Disabilities
- Accommodations
- Pro-active steps to avoiding stress (clear communication and expectations)
- Problem-Solving/Discussion